FAQS

GENERAL FAQS

What is the Walkers What’s That Flavour? promotion?

How do I enter?

Why am I being asked to answer an additional question when entering?

What are the entry dates?

What products are included in this promotion?

What can I win?

Do I need to buy a pack to take part?

How many times can I enter?

What are acceptable Mystery Flavour guesses?

What are correct Mystery Flavour guesses?

Is What’s That Flavour? valid outside of the UK?

How old do I have to be to take part?

Can I participate if I do not have access to the internet or a mobile phone?

MYSTERY FLAVOURS

How many Mystery Flavours are there?

Where can I buy the Mystery Flavours?

How long will the Mystery Flavours be on sale for?

When will the names of each Mystery Flavour be revealed?

Where can I check what ingredients each Mystery Flavour contains?

Are the flavours suitable for vegetarians?

Are the Mystery Flavours suitable for coeliacs?

How can I be sure there I no allergens in there that may cause me a problem?

MYSTERY FLAVOUR GUESSES

Do the food images on pack relate to the name of that Mystery Flavour?

Can I enter a guess with my friend/family member?

Can organisations and charities enter their Mystery Flavour guesses?

Where can I see my Mystery Flavour guess(es)?

Will I see my guess(es) displayed on the website?

I have entered lots of times, how can I see my previous Mystery Flavour guesses?

How can I get clues for each of the Mystery flavours?

I have deleted/lost a clue that I have been sent, can you re-send it to me?

How will I know if my Mystery Flavour guess is correct and has been entered into the prize draw?

How will the winners for each Mystery Flavour be chosen?

How will I know if I have won?

Can I only win £50,000 on one Mystery Flavour?

If am a winner, how will the £50,000 be given to me?

Where can I see the winner’s details?

Will I see my guess(es) displayed on the website?

WALKERS ACCOUNT

How do I set up a Walkers account?

I have set up an account with Walkers for a previous promotion, e.g. Rainy Day/Gary’s Great Trips/Brit Trips, do I need to set up another account for the What’s That Flavour? promotion?

I have forgotten my account password, what should I do?

USING THE WEBSITE

I cannot enter the promotion at www.facebook.com/walkers / I only get my Facebook homepage when I try and visit www.facebook.com/walkers, why?

Do I need to download and install any additional software to view www.walkers.co.uk / www.facebook.com/walkers?

The website will not accept my details, although I have registered, what can I do?

The website isn’t allowing me to enter my Mystery Flavour guess?

Does the What’s That Flavour? website use cookies?

USING TEXT MESSAGING TO ENTER

How do I send my Mystery Flavour guess by text?

What number do I text my Mystery Flavour guess(es) to?

What is the cost of sending in my Mystery Flavour guess by text?

How many Mystery Flavour guesses can I include in my text message?

Will I receive a confirmation text message that you have received my guess?

Do I have to set up a Walkers account for my text flavour guesses to be included in the competition?

I have sent a text but not received a response, why has this happened?

I have received an offensive text message from Walkers, what do I do?

Other FAQs

How is Walkers handling consumer enquiries and complaints for this promotion?

How can I obtain a copy of the Terms & Conditions?

SECURITY

How will Walkers secure and protect my details and my account?

What will Walkers do with my personal details collected when I register my account?

What will Walkers do with my guess(es)?

What will happen with the comments I make about the promotion on the Facebook wall and Twitter?

Does entering my Mystery Flavour guess by text automatically open me up to receive more text communications from Walkers?